We tend to think of process improvement as deeply entrenched in the day to day operations of a work group or organization. And with good reason. History has shown there is a lot of room for improvement at this most detailed level of work. Still, that doesn’t mean there aren’t opportunities at other levels as […]
In Focus Groups, we are usually asking questions about a current product or service or one that is in development. However, they can be an effective tool for learning more about what unmet needs and wants your customers may have. Going further, they can help you and your customers begin to identify needs and wants […]
You see them everywhere this time of year. “Predictions for the New Year.” “Annual Trends Update.” “Our Forecast for 2018.” It seems as though suddenly there is no shortage of insight and ability to predict what lies ahead for your organization or profession. Will they be right? Does it matter? It is pretty easy to […]
As the calendar year draws to a close in December, you’ll probably find yourself getting into review mode. If December is also the end of your fiscal year, the review will likely be pretty structured and include financials, operating measures, and organizational and personal objectives. Even if it’s not the end of your fiscal year, […]
Fall is a popular time for Strategic Planning. As the calendar year (and in some cases, the fiscal year) draw to a close, it can be a good time to assess progress, examine position, and determine priorities for the coming year. No wonder, then, that most of the focus is on developing, or updating, the […]
A good friend and colleague of mine has the following quote at the end of his e-mail signature block: “A goal without a plan is just a wish.” – Anotoine De Saint-Exupery As a consultant specializing in Strategic Planning, you can well imagine how much I like this quote. It is a great endorsement of […]
In many organizations, the end of the calendar year is an important milestone for assessing performance. This likely involves updating and reviewing key measures for each service or product. This can be very helpful, but don't stop there. Take another look at the entire group using a Portfolio Analysis.
Fall is often a time when organizations are developing new Strategic or Annual Operating Plans. As part of that work, you may be identifying the need for a new service or product. Once the larger organizational plan is complete, a team is usually formed to engage in the more detailed design work and preparations to […]
We’ve all been in meetings facilitated by someone “outside” the group or even the organization. But how does this help, and is it worth the expense? Three main benefits are often cited by clients and facilitators alike. They are: