Services
Schilling Consulting Services provides a wide range of related services to different size clients in different industry sectors, especially healthcare and non-profits.
Services include, but are not limited to the following:
Information & Analysis
“It’s the little details that are vital. Little things make big things happen.”
– UCLA Basketball Coach John Wooden
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Customer Satisfaction Surveys
Dashboard Development
Demographic and Sociographic Data and Research
Focus Groups
Generations Consulting and Analysis
Listening Posts (Surveys, Focus Groups, Interviews, & more)
Mapping (including site analysis and drive time analysis)
Measures / Metrics
Portfolio Analysis
Product/Service Line Assessment
Research Results Analysis
Structured Interviews
Strategic Planning
“If you don’t know where you are going, any road will get you there.”
– Lewis Carroll
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Balanced Scorecard Development
Business Plans
Competitor Analysis
Failure Modes and Effects Analysis (FMEA)
Feasibility Studies
Goals & Objectives
Industry/Environmental Assessment
Innovation
Market Assessment (including Market Position / Market Share)
Mission Development/Review
New Market Identification
Organization Assessment (including SWOT Analysis)
Physician Supply & Demand Reports and Tool
Planning Retreat Facilitation
Strategic Plan Development Facilitation
Strategic Plan Reviews
Strategic Plan/Strategy Deployment
Tactical Planning
Value Curve Analysis
Values Development/Review
Vision Development / SOAR Analysis
Performance Improvement
“When you stop getting better, you stop being good.”
– John Ferrier
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Benchmarking (Best Practice) Studies
Change Readiness Assessment & Index
Core Process Mapping
Customer Knowledge, Quality Characteristics
Customer Service Improvement
Organizational Design / Restructuring
Process Improvement Training & Facilitation
Project Management
Reengineering
Root Cause Analysis
Statistical Process Control (SPC)
Team / Work Session Facilitation
